How to Add WhatsApp Messages in Google Sheets Using Pabbly Connect

Learn how to integrate WhatsApp messages with Google Sheets using Pabbly Connect in this step-by-step tutorial. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin integrating WhatsApp messages into Google Sheets, you need to access Pabbly Connect. Start by visiting the Pabbly Connect website, where you can sign up for a free account that offers 100 tasks monthly.

After signing in, you’ll see the Pabbly Connect dashboard. Click on the ‘Access Now’ button to enter the Pabbly Connect interface. Here, you can create a new workflow to automate the process of capturing WhatsApp messages and adding them to Google Sheets.

2. Creating a Workflow in Pabbly Connect

Once in the Pabbly Connect dashboard, click on ‘Create Workflow’ to start setting up your automation. You will be prompted to name your workflow. For this integration, name it ‘Add WhatsApp Messages in Google Sheets’. Select a folder for organization, such as ‘WhatsApp Automations’. using Pabbly Connect

• Click on the ‘Create’ button to finalize your workflow setup.
• You will see two sections: Trigger and Action.

Next, set the trigger application to ‘WhatsApp Cloud API’ and choose the event as ‘Message Notification’. This configuration allows Pabbly Connect to capture incoming messages automatically.

3. Configuring WhatsApp Cloud API with Pabbly Connect

In this step, you need to connect the WhatsApp Cloud API with Pabbly Connect. A unique webhook URL will be generated. Copy this URL and navigate to the WhatsApp Cloud API settings in your Meta for Developers account.

• Open the app you created in the Meta dashboard.
• Go to the ‘Configuration’ section and paste the webhook URL into the ‘Callback URL’ field.
• Enter the ‘Verify Token’ and click ‘Verify and Save’ to complete the configuration.

Now that the WhatsApp Cloud API is configured, you need to manage your webhook fields by subscribing to the ‘Messages’ field. This ensures that every incoming message is captured by Pabbly Connect.

4. Filtering Messages to Capture Customer Replies

To ensure only customer replies are recorded in Google Sheets, you must add a filter step in Pabbly Connect. Click on the ‘Add’ button and select ‘Filter’ as the action application. Choose the action event as ‘Filter Values’. using Pabbly Connect

Map the response from the trigger step to filter messages. Set the filter type to ‘Exists’ to capture only customer messages.

Once the filter is set, click on ‘Save and Send Test Request’. This confirms that the filtering process is correctly configured to capture relevant messages from your customers.

5. Adding Captured Messages to Google Sheets

The final step is to set up the action application, which will be Google Sheets. Select Google Sheets as your action application and choose the action event as ‘Add New Row’. This will allow Pabbly Connect to insert the captured messages into your Google Sheets. using Pabbly Connect

Connect your Google Sheets account to Pabbly Connect. Select the spreadsheet and sheet where you want to store the messages.

Map the fields for name, phone number, and message from the trigger step to the corresponding columns in your Google Sheets. After mapping, click on ‘Save and Send Test Request’ to ensure that the data is correctly added. Check your Google Sheets to confirm that the messages are recorded successfully.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to seamlessly integrate WhatsApp messages into Google Sheets. By following these steps, you can automate the process of capturing customer replies, enhancing your business operations.