Automate WhatsApp Messages with India M and AI Sensei Integration

Learn how to automate WhatsApp messages for India M inquiries using AI Sensei and P Connect. Follow our detailed step-by-step tutorial to streamline your communication. with Pabbly Connect.

Watch Step By Step Video Tutorial Below

1. Setting Up the Trigger with India M

To start automating WhatsApp messages, we will set up a trigger with India M. This trigger will activate whenever a new inquiry is received through the India M platform. First, log into your P Connect account and navigate to the dashboard.

Next, create a new workflow by clicking on the ‘Create Workflow’ button. In the pop-up window, name your workflow appropriately, such as ‘Automated WhatsApp Messages for India M Inquiries’. Choose a folder to save your workflow, then click ‘Create’ to proceed.

2. Selecting the Trigger Event for New Leads

In this step, we will select the trigger event for our workflow. The trigger event is crucial as it determines when the automation will kick in. For this, search for India M in the trigger application section.

• Select India M as your trigger application.
• Choose ‘New Leads’ as the trigger event.
• Copy the provided webhook URL for later use.

After selecting the trigger, you will need to connect India M with P Connect using the copied webhook URL. This URL acts as a bridge between the two applications, allowing data transfer whenever a new inquiry is made.

3. Creating Push API Integration in India M

Now that we have set up the trigger, we need to create a Push API integration in India M. This integration will allow inquiries to be sent automatically to P Connect. Go to your India M account and navigate to the Lead Manager section.

Click on the menu button, then select ‘Import/Export Leads’. Choose the option for Push API and fill in the required details:

• Enter the platform name as India M.
• Paste the previously copied webhook URL into the listener URL field.
• Select a reason for connecting and generate an OTP.

Once you have entered all the details, click ‘Save’ to complete the integration. This setup ensures that every new inquiry is sent directly to P Connect.

4. Setting Up Action Step with AI Sensei

With the trigger and integration in place, the next step is to set up the action that will send WhatsApp messages using AI Sensei. In your P Connect workflow, go to the action section and search for AI Sensei.

Select ‘WhatsApp by AI Sensei’ and choose the action event ‘Send Template Message’. You will need to connect your AI Sensei account to P Connect by providing your API key:

Log into your AI Sensei account and navigate to the API management section. Generate a new API key and copy it. Paste the API key into the connection setup in P Connect.

Once the connection is established, you can create a WhatsApp message template that will be sent to inquiries. Ensure that your template is approved by AI Sensei before proceeding.

5. Finalizing Workflow Automation

To finalize your automation, go back to your P Connect workflow. Here, you will add the campaign name and the recipient’s mobile number, which will be mapped from the inquiry data received from India M.

Using the mapping feature, ensure that the mobile number is formatted correctly, removing any unnecessary characters. After mapping all necessary fields, test your workflow by generating a test inquiry in India M:

Generate a test inquiry from your India M account. Check P Connect for the response to ensure the inquiry is captured. Verify that the WhatsApp message is sent successfully.

Once confirmed, your workflow is now fully automated. Every new inquiry through India M will automatically trigger a WhatsApp message via AI Sensei to the inquirer, streamlining your communication process.

Conclusion

In this tutorial, we explored how to automate WhatsApp messages for inquiries received through India M using AI Sensei and P Connect. By following the detailed steps outlined, you can enhance your customer communication and improve response times effectively.