Learn how to set up 24/7 Smart WhatsApp support using AI with Pabbly Connect in this detailed tutorial. No coding required! Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

Accessing Pabbly Connect for WhatsApp Integration

To set up 24/7 Smart WhatsApp support using AI, you need to access Pabbly Connect. Start by visiting the Pabbly website and navigating to the Pabbly Connect section. If you are a new user, click on the ‘Sign Up Free’ button to create an account and get 100 free tasks every month. Existing users can directly sign in to their accounts.

Once logged in, you will be directed to the Pabbly Connect dashboard. Here, you can see various applications available for integration. To begin the automation process, click on the ‘Access Now’ button under Pabbly Connect. This action will take you to the workflow builder, where you can create your automation.

Creating a Workflow in Pabbly Connect

After accessing Pabbly Connect, the next step is to create a workflow. Click on the ‘Create Workflow’ button located at the top right corner of the dashboard. You will be prompted to name your workflow; for this tutorial, name it ’24/7 Smart WhatsApp Support Using AI No Coding’. This helps in identifying the workflow later. using Pabbly Connect

Next, you need to select a folder to save your workflow. Pabbly Connect allows you to organize your workflows into different folders. Choose the existing folder named ‘Automations’ or create a new one based on your preference. After naming and selecting a folder, click on the ‘Create’ button to initialize your workflow.

  • Click on ‘Create Workflow’.
  • Name your workflow appropriately.
  • Select a folder to save the workflow.

Once the workflow is created, you will see the workflow builder interface where you can set up the trigger and actions for your WhatsApp automation.

Setting Up the Trigger with Pabbly Connect

The first step in your automation is to set up a trigger. For this integration, select ‘WhatsApp Cloud API’ as your trigger application. This allows Pabbly Connect to capture incoming messages from your WhatsApp account. Click on the trigger button and select the event as ‘Message Notification’. using Pabbly Connect

After selecting the event, Pabbly Connect will provide you with a webhook URL. This URL needs to be configured in your WhatsApp Cloud API settings. Follow the instructions provided by Pabbly Connect to set up the webhook correctly. Once the webhook is configured, you can test the connection to ensure everything is working as expected.

  • Select ‘WhatsApp Cloud API’ as the trigger application.
  • Choose ‘Message Notification’ as the event.
  • Configure the webhook URL in WhatsApp settings.

Once the webhook is successfully set up, you will be able to receive messages sent to your WhatsApp account directly into Pabbly Connect, enabling automated responses.

Generating AI Responses Using Pabbly Connect

With the trigger set up, the next step is to generate automated responses using AI. For this, add an action step in Pabbly Connect and select ‘OpenAI’ as the action application. Choose the event as ‘ChatGPT’ to generate a response based on the incoming messages. using Pabbly Connect

In the setup, you will need to provide the API key from your OpenAI account. This key allows Pabbly Connect to authenticate and access the OpenAI services. After entering the API key, you can set the prompt that will be used to generate responses. Map the incoming message data from the trigger to the prompt field to ensure relevant responses are generated.

Add OpenAI as the action application. Use ‘ChatGPT’ as the event for response generation. Map the incoming message data to the prompt.

After setting up the AI response generation, you can test the action to ensure that the responses are generated correctly based on the messages received on WhatsApp.

Sending Responses Back to WhatsApp Using Pabbly Connect

Now that you have generated responses using OpenAI, the final step is to send these responses back to the WhatsApp user. Add another action step in Pabbly Connect, selecting ‘WhatsApp Cloud API’ again as the application. This time, choose ‘Send Text Message’ as the event. using Pabbly Connect

In this setup, you will need to map the recipient’s phone number and the generated response from the previous step. This ensures that the AI-generated reply is sent back to the user who initiated the conversation. After mapping the required fields, click on the ‘Save’ button to finalize the setup.

Select ‘WhatsApp Cloud API’ for sending responses. Choose ‘Send Text Message’ as the event. Map the recipient’s number and AI response.

With this final step, your automation is complete. You can now test the entire workflow to ensure that messages sent to your WhatsApp account receive automated responses generated by AI.

Conclusion

This tutorial provided a comprehensive guide on setting up 24/7 Smart WhatsApp support using AI with Pabbly Connect. By following these steps, you can automate responses to customer inquiries on WhatsApp without any coding. This integration not only saves time but also enhances customer engagement through instant replies.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.