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💬 Frequently Asked Questions!
Get answers to most commonly asked questions.
Pabbly Chatflow is a platform to manage WhatsApp communication for your business. It offers bulk messaging via approved templates, chatbot automation, and a live chat inbox—all in one place. These features make it easy to manage marketing, sales, and customer support from a single dashboard.
Pabbly Chatflow helps you connect with customers faster, automate replies, and send bulk messages. It improves your team’s efficiency, boosts engagement, and streamlines support—all through WhatsApp.
To get started, you’ll need to create a Meta developer account, verify your business, and set up a WhatsApp number using the WhatsApp Cloud API. Once connected, you can link it to Pabbly Chatflow and start managing everything from a single platform.
For detailed instructions, you can refer to Meta’s official documentation on Migrate App Phone Number to Business Platform.
Yes, Pabbly Chatflow works with the WhatsApp Cloud API, which is part of WhatsApp Business Platform.
You need to create a Meta developer account, verify your business in Meta Business Manager, and then create a WhatsApp app and phone number under the WhatsApp section. Meta provides step-by-step guidance for this.
Yes, but it must be fully migrated from the regular WhatsApp or WhatsApp Business App to the WhatsApp Business Platform. After migration, it won’t work on mobile apps anymore. Learn more
Unlike other platforms, we don’t charge extra for connecting multiple WhatsApp numbers to your Pabbly Chatflow account. You can add as many WhatsApp numbers as you need, without any additional fees.
Unlike other platforms, we don’t charge based on the number of chatbots you create in your Pabbly Chatflow account. You have the flexibility to create unlimited chatbots at no extra cost.
Yes! AI-powered auto-replies are available to make conversations faster and smarter. Just add your knowledge base and WhatsApp AI assistant is ready to take your business queries.
Yes, you can add as many team members as needed—completely free without any extra charges unlike other platforms which charges based on the number team members you can add.
Pabbly Chatflow follows a credit-based model where 1 credit = 1 outgoing WhatsApp message. Incoming messages are free. You can choose between one-time Lifetime Plans or flexible Monthly Plans based on your needs.
Yes, apart from Pabbly Chatflow, you’ll also need to pay Meta for using the WhatsApp Cloud API. Meta charges per conversation based on the recipient’s country and message category. These charges are billed directly to your Meta (Facebook) Business Account.
Meta charges you per conversation, which is a 24-hour session based on the message category (marketing, utility, service, etc.) and the recipient’s country. These charges are billed directly to your Meta Business Account.
Pabbly Chatflow uses a credit-based model, where 1 credit = 1 outgoing WhatsApp message. You only use credits when you send a message through the platform.
For example:
If you send 500 WhatsApp messages in a day using Pabbly Chatflow, you will use 500 credits, regardless of conversation sessions. You’ll also be billed by Meta for the number of conversations initiated that day based on their pricing.
As an introductory offer, Pabbly Chatflow is offering Lifetime Plans, where you pay only once and get lifetime access to the application. You don’t have to pay any monthly or yearly fees to continue using the platform.
Each plan includes a fixed number of monthly credits for sending WhatsApp messages. Credits reset automatically on the 1st of every month. Incoming messages are free and do not consume credits.
We offer three Lifetime plans for Pabbly Chatflow:
Standard Lifetime Plan
For a one-time payment of ₹20,699, you get 3,000 credits every month for a lifetime with limited feature access.
Pro Lifetime Plan
For a one-time payment of ₹41,499, you get 6,000 credits every month for a lifetime with limited feature access.
Ultimate Lifetime Plan
For a one-time payment of ₹58,169, you get 30,000 credits every month for lifetime with access to all features.
In Pabbly Chatflow, we retain chat history (messages) for 90 days. After this period, older messages are automatically deleted. However, contact details remain saved in your account until you manually delete them.
No, Lifetime Plans are non-upgradable and can be purchased only once. Once you buy a Lifetime Plan, you cannot switch or upgrade to another one later—so make sure to choose the plan that best fits your long-term needs.
No. Credits assigned are valid for 30 days only and the unused credits expire at the end of each month.
Yes we do have monthly plans available. You can review the plans below and purchase accordingly –
Tier 1: 10,000 Credits every month
Tier 2: 20,000 Credits every month
Tier 3: 50,000 Credits every month
Tier 4: 100,000 Credits every month
You can purchase a monthly plan on top of your lifetime plan to increase your message credit limits. You can contact support team for the same at [email protected]
Yes, you can check our extensive help documentation through the link below.
Yes. We offer a 30-day money-back guarantee if you’re not satisfied.
